Who we are
Our website address is: https://www.wongos.co.uk.
For Customer Not Present (i.e. Internet Orders) This is in addition to your statutory rights – Please be aware that the terms for goods purchased over the internet are different from those purchased directly where you have had time to inspect the product. If your are unsure how the terms differ between in-store and on-line, please visit the government website for further information and guidance. https://www.gov.uk
Acceptance of order
The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via this site does not constitute acceptance of an order. (If you have specific requirements or needs and want to clarify availability and prices, including delivery charges, please call us in the first instance on 01233 642752 before placing your order)
Your right To Cancel (Internet & Telephone Orders)
You have the right to cancel your order, unless it is a special order item*, with us at any time before the expiry of 14 days from the the date of delivery. If your order has been processed we are unable to cancel it here you may still cancel the order however the cost of returning the item(s) are at your expense.
*Special order items are made specifically to your requirements.
Anti Fraud Measures – Protecting our customers
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency that may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the current Data Protection Act.
DELIVERY COSTS TO UK MAINLAND & OTHER AREAS
From time to time we may offer free delivery on orders over a certain value. Free delivery is limited to UK Mainland only. Areas outside mainland UK will be quoted on an individual bases and will be confirmed in the acknowledgement either by email or telephone.
DELIVERY
If no one is at home when our carrier attempts to deliver goods they will leave a card or may attempt delivery to a neighbour if agreed in advance, this however is done at your own risk. Alternatively please use the re-arrange service via your e-mail or mobile. If these options are not possible the courier will leave a calling card and usually attempt re-delivery the following working day. After this you will be required to collect the goods from your local depot. Clear details of this will be on the ‘sorry we missed you’ card that will be left by your driver.
If the delivery address refuse delivery of the goods or if you do not respond to the “sorry we missed you” card left by your driver, your order will be returned to the sender (Us) we will then wait for you to contact us before we refund you your money minus the return postage cost.
Please note current UK Mainland pickup returns charges are £19.95 up to 10 kilos and 50p per kilo thereafter, direct delivery charges may vary.
If you provide us with a wrong delivery address and your goods are signed for by another party, we cannot be held responsible for any loss you incur as a result.
You may of course return any items purchased from us within 14 days of receipt of goods provided it has not been used and was for viewing only. To do this you must request a returns number (ARN) by contacting us via email. All goods must be in the same condition with their original packaging, orders returned without an ARN number will not be refunded. Please remember your are responsible for arranging and paying the cost of the return
We strongly recommend original packaging is kept, as any collections for guarantee purposes will be required to be packaged in a box.
Product Guarantee is in accordance with your statutory rights.